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We want you to be happy with everything from The Copper Bucket. If something isn’t right, here’s how returns and refunds work.
Your right to cancel
Under the UK Consumer Contracts Regulations, you may cancel most orders within 14 days of receiving them, for any reason. To cancel, email us at hello@thecopperbucket.co.uk before the 14 days are up. You then have a further 14 days to return the goods.
Returning an item
Please return items unused and in their original condition and packaging where possible. You are responsible for return postage unless the item is faulty or we sent the wrong thing. We recommend a tracked service, as we can’t be responsible for items lost on their way back to us.
Refunds
Once we receive and check your return, we’ll refund you within 14 days using the same payment method you used to order. This includes standard delivery costs, but not any extra you paid for faster shipping.
Faulty or damaged items
If anything arrives damaged or develops a fault, contact us and we’ll put it right with a repair, replacement or refund, including return postage. This does not affect your statutory rights under the Consumer Rights Act 2015.
Food and made-to-order items
Some items — such as flour and other foodstuffs, or anything made or personalised to order — are exempt from the standard 14-day cancellation right unless they are faulty. We’ll always make this clear on the product page.
How to start a return
Email hello@thecopperbucket.co.uk with your order number and what you’d like to do, and we’ll guide you through it.